How do I get started?
A: It's as easy as 1-2-3:
- Enter your commute information on the trip registration form.
- Confirm your email address (we will send you an email with a confirmation code that you will need to enter on our web site to confirm your email address).
- View your matches and contact the other travelers by phone or email. See a Sample match-list. Please review our guidelines on How to carpool.
How do I delete my trip?
A: You can change the status of your trip once you are logged in
. In the top banner click on "My trips". We will display a list of the trips that you have registered so far. To delete your trip, click on the button "delete trip" beside your trip to change your trip status from active to:
- Passive (if you would like to re-activate at a later time, other travelers will not see your profile in their matches).
- Deleted (we purge trips flagged for deletion 30 days after your last log in date and other travelers will not see your profile in their matches).
How do I change my trip destination, telephone number or schedule?
A: You can change your trip information once you are logged in
. In the top banner click on "My trips". We will display a list of the trips that you have registered so far. To edit your trip information, click on the button "Edit trip" beside your trip to change your trip.
How can I tell if there are other travelers with trips similar to my own before I register my trip information?
A: You will not know for sure until you enter your trip information and confirm your trip. We post summary information about trips around the world but that will only give you a broad indication of our current coverage. The best way to find out is to enter your trip and see your personal match-list. If you are the first traveler in your area, then other travelers in your area will see your trip when they register. You are also free to delete your trip any time.
Where is my email confirmation code?
A: Whenever you enter or change your email address, we send a confirmation email immediately, containing an Email Confirmation Code, to the email address you entered with your trip information. Check your email for that confirmation email, it should be there as soon as you do your next email 'send/receive session'. If you don't receive it, then there are two possiblities: One, you did not enter your correct email address into our system. Go back into the system, correct your email address, and check again for the confirmation email. Two, a spam filter on your computer or on your network has re-directed our confirmation email to a spam folder. In this case, or if you have any other problem with the confirmation email, please just send us an email and we will gladly help you further.
Why do I see too many matches, or no matches at all?
A: First, make sure your search radius settings are good. Please tune up your matching preferences (time and distances) radius from origin and destination, detours, etc. by using the Distance filters on your matches page (after you log in your matches will be displayed, just use the pull down list on your schedule to specify your from-to time range differences and distance differences. We set them automatically based on your trip distance, but you may need to adjust them. It's easy to do it yourself, but just send us an email if you're not sure and we'll be happy to help. It's also possible that there are no other travelers in the system at this time with trips similar to your own. Please don't get discouraged, our database grows every day. If you live in a major suburban area of a major city, you will probably have a few decent matches already. But in other areas, you may be one of the first, or indeed the first, traveler in our system. Your trip will be followed by others, and they will see you when they join up. To speed up the process, tape up a sign on the public bulletin board in your company. Or tape signs at the bus stop or train station. You can even earn commissions
by signing up employers in your community for our CarpoolWorld group
software as a service.
Why do I see matches that are no good for me?
A: Our system matches trips automatically using the trip origin and work/destination locations that you and the other travelers have provided. If you think there is something wrong, send us an email and we will verify your coordinates. We set the default search radii automatically. Our system logically selects the best potential matches in your area, and sorts them by the criteria you select. You should be able to contact the first few matches to follow up to see if you can arrange a carpool.
Is there a way to search along my route for someone I could pick up?
A: On the matches page, fine-tune the Distance filters. Adjust the origin, ending, trip, and detour distance ranges to increase or decrease the scope of your match search. This way you will bring in additional potential travelers.
How can I change my email address?
A: Once you are logged in, click on 'My Trip' and change your email address. A new confirmation email with a secret code will be sent to your new email address. Retrieve the code from your email inbox and type it in to the confirmation screen, or click on the link provided in the new email to confirm your new email address.
There's a natural boundary (river, park, train tracks, highway, etc.) in my area - how does your system know not to try to match me with people on the other side of the boundary?
A: Our system works by Earth geometry only, it does not know where the natural boundaries are. There are good reasons why we do it this way: First of all, a natural boundary for a car, such as a park or a one-way street, may not be a problem for commuters who will be walking to their carpool. Another example is that your back-door neighbor could have a long way to drive to your house, but he could also just walk across the back yards. Downtown, you can walk through building complexes but cars have to drive around. So we need to match potential carpool partners based on 'walking closeness' between their trip origins or places of work. You need the road network to plan your driving directions, to estimate the travel time, or to find alternate routes, etc. But to match carpool partners, you need to know how close together the homes are, and how close together the places of work are. And you need to perform the geometric calculations efficiently over your entire database for each search, a process that we pioneered. Still, if you do feel that there is some significant topographic issue in your area, just put a note in your description box to advise the other travelers and that will take care of it.
I am organizing a small event and I would like to create a button on my website so that my event-goers can register on CarpoolWorld, can I do this?
A: If you organize an event or would like your friends, co-workers or team to register on the site, we provide a CarpoolWorld button generator
for free. This tool will help you generate the HTML code necessary to create a button for your website or blog to provide carpool matching without having to recreate the wheel. The code will contain your event name, and default address for your event. Once pasted on your site or blog, this button can be used by your community to find carpool matches.
I have an event where people could benefit from carpooling, can I post it for free?
A: If you organize "one-time" events for people and would like to promote carpooling to those events, please create a free group
you can also take a look at the list of events
registered up to date. Examples of event postings include concerts, festivals, weddings, parties, conferences, picnics, etc.
Can I change my login name?
A: Yes and no. You can change the name that is displayed to other users when they see you in their matches by accessing the menu option "personal profile" and changing your name. The name that you use to login will remain the same, but the name that will be displayed to other users viewing your profile will be what you specify on your personal profile.
Why isn't everyone using CarpoolWorld?
A: Because they don't know about us yet. Maybe gasoline, highway tolls and parking are not expensive enough yet or incentives
are not appealing enough.
I have other questions
If you have other questions, please feel free to contact us