Administrator guide - Carpoolworld premium carpool group

1. Email: This is the support email address that will be used when users click on the mail link in the banner (typically your email address for local support). If you set it to driver@carpoolworld.com, we will handle the support.
2. URL of your organization's web site: This is the URL that will be used when the user clicks on the image or link in the banner (typically used for the user to return to your web site or intranet from our web site).
3. Address, City/St/Zip/Country: This will be the default work address when new users log in through your login page.
4. Phone: Will appear in the banner with the contact information.
5. Email domain(s) to restrict your users: Depending on your needs, you may wish to restrict users in your Carpoolworld group to have valid email addresses that were assigned by your organization. This ensures that everyone in your Carpoolworld group is actually a member of your organization. If you have multiple domains you can specify them all, separated with a comma.
6. Show your organization's logo on our list of registered groups: Carpoolworld may or may not include a list of registered groups on its public welcome page. If we include your name, it looks good for us that we have satisfied customers, and it looks good for you because it acknowledges your commitment to provide an important service to your community. But it's your choice, and you can change your mind at any time!
7. The parent Carpoolworld group is used for larger groups where one parent group can have multiple children groups each with their own portal page but under one billing entity and the ability to roll-up savings and administration functions at the parent level as well as at the child level. For example:
   • states where counties would have their own portals but would still be parented by the state site.
   • Larger corporate groups where the corporate site would have regional sub-sites.
   • Cities with schools, middle schools, corporations, places of worship.
8. The county or other grouping is used in conjunction with the parent Carpoolworld group to associate the children groups for organizational and display purposes.

Banner

1. Your organization name ('group'), which also acts as the link back to your web site.
2. Your support email for your users to send emails to you.
3. Your telephone number ('Phone').
4. You have additional tools available to display your own logo and colors and advanced formatting to embed HTML code to display your own color and style as required.
5. You have a file upload tool to upload your logo (.gif, .jpg, .png) to Carpoolworld.

Changing your page styles

Displaying a map of your organization's locations

Changing your page introduction text

User login options

• Facebook
• Google

Latest user activity

• Show Total registered trips
• Show Savings values
• Show Most Popular Origin city
• Show Most Popular Destination city
• Show Featured members

Language

Collecting pageview statistics

1. Your organization's office locations, campuses, sites.
2. Your organization's work shifts.
3. You can also define one-time events (company off-site meetings, concerts, school events, etc.) that will expire automatically after the event's date.

Working with a list of users

1. You can use the page control to move to any page.
2. You can enter a search value to find any name or email address. Enter your value and press Enter. Upper- or lower-case does not matter. The resulting list will include all entries that contain the search value anywhere in the traveler's login name (not their real name, which we do not store specifically) or in their email address.
3. You can select All Trips or Active Trips (users can change the status of their trips to 'passive', which allows them to run searches and keep their trip information on file, but does not display their trip to other users when other users search for matches).
4. You can select All Trips or Confirmed Trips. Confirmed Trips are ones where the user has replied to confirm that he has provided a valid email address. Unconfirmed trips may or may not have been entered with valid email addresses.
5. You can select between trips that are or ar not fully geocoded. This allows you to review and correct addresses for trips that are not fully geocoded automatically. Sometimes the reason for this is because the user only entered one side of his address (either home or work) or did not provide sufficient or correct street address information. The Carpoolworld staff currently reviews and corrects these addresses but the local administrator may as well.
   
   Note that trips marked as 'deleted' are purged from the database 30 days after the user's last login date.

Working With Individual Users

1. Click on "Status" to delete/deactivate/reactivate a user's trip.
2. Click on "My trip" to view or modify the user's data. Inside the user's record, you can make changes if needed (such as erasing inappropriate information that the user may have entered in their description text), and you can also delete the user's record if needed (remember that there is a 30-day delay before the record is actually purged).
3. Click on "My matches" to see the user's match-list.
4. Click on "My preferences" to see additional reference information.
5. Click on the user's email address to send him an email.
6. Click on "Feature" to show this trip in the featured section of your group's welcome page

Other details

1. For users who have not yet confirmed their email addresses, the 'registration confirmation code' is the confirmation number we sent them to confirm their email address. They have many ways to re-request the code from us but if they ask you, you can see it here. If they say they did not get their confirmation email, you may want to double-check that they entered their email address correctly in the trip information form. Whenever a user changes their email we send a new confirmation email.

Upload your group kml file of locations

1. Go to google maps.
2. Click on the "My Places" button.
3. Click on the "CREATE MAP" button.
4. If needed follow the interactive tutorial. Create your points of interest by using the "add placemark" tool. You can also draw straight lines or lines along roads or shapes. You can create as many placemarks, lines and shapes as you need.
5. Once you are done editing your map, export it to a KML file by clicking the "KML" link. This will download the kml file to your computer.
6. Log in to the carpoolworld administrator tools to upload the file using the menu: Upload your group kml file of locations